Arcare Keysborough

Arcare is the best age care facility. My mum was cared for at the highest standard. Choices of hot meals, best services and no lost clothes. The staff were caring and friendly at all times and made my Mum feel special and a valued person. I would highly recommend Arcare to anyone. This facility is really 5 stars.

Haja was diagnosed with a progressive neurological condition and was advised to enter an aged care facility. Having visited about 15 facilities around Melbourne, we decided that Arcare was our best option.

We finally moved in and are happy with the 5 star care in every sense of the word. Food is of an excellent standard, with the option of breakfast in bed, a lunch option of 3 main meals, one of which is rice and curry. Dinner is 3 courses with a choice of 1 of 2 mains. All meals have an option of tea or coffee to finish off. The staff are very caring, from the caregivers to the nurses and management staff.

We have made the best choice for us in aged care, with spacious clean rooms, good care and excellent often exotic cuisine.

This is a modern facility with large rooms that are well lit and fitted with spacious bathrooms. However, it is in the area of staff where Arcare Keysborough excels.

My mother speaks highly of the care and attention she receives and this is no doubt due to the expectations set under the leadership team. They show a great willingness to listen and consult and are always looking to improve the services offered, especially with the menu. Mum finds them always easy to approach whenever she needs to raise a matter.

On behalf of dad's family, we just wanted to thank you for your amazing support with dad's transfer to hospital . We are so very grateful as you certainly went over and beyond. You were incredible and calming for us both- what a gem of a Residence Manager Arcare has.

I wanted to make contact to convey my sincere appreciation for the care my Mum Phyllis received whilst she was in respite at Arcare Keysborough. Whilst the food was a little hit and miss to be honest, the care Mum received was just brilliant. I particularly want to single out a few people in your organisation who always seemed to go above and beyond to make Mum's stay so enjoyable.

Sarik Bhatta and his team were fantastic with Mum. Their professionalism, care and patience with her were very much appreciated and Mum felt absolutely well looked after. The communication we received from Sarik in particular, gave me complete confidence that she was in good hands and being well looked after.

I also wanted to single out Linda Loomes who in my opinion, is an absolute asset to your organisation. Notwithstanding the interactions we had with Linda whilst my late father Frank was living at Arcare Keysborough in 2022, the way she greeted Mum when she arrived for respite 7 weeks ago, was for the highlight for her. What we thought was potentially going to be a very stressful situation, became the complete opposite as Mum felt like she was the most important person in the building thanks to Linda's happy and welcoming nature.

Mum made mention before she arrived for her respite that she hoped Linda was still there as she loved spending time with her and having a chat when Dad was living there. To see Linda sitting at her desk the day we arrived made Mum's day. Linda leapt out of her chair and gave Mum a big hug - which instantly dispelled any hesitation or angst Mum had about being there.

On a personal note, I can't say enough about how fantastic Linda is. Having someone like her as the first person you see and interact with coming into the facility is just brilliant. Nothing was ever too hard for her - even making me a fabulous cup of coffee when Claire wasn't there. I wish my business had someone like Linda - it would be a much better business I can assure you!

Finally, I wanted to convey mine and my family's appreciation at the way Mum (and also Dad when he was living there) was looked after. It's a hugely stressful and challenging time when elderly parents come to terms with the change in their lives and the realisation they can't look after themselves the way they have been used to in the past. Your staff couldn't have done any more for Mum (and Dad) or our family, and for that we will be forever grateful.